Refund policy
We want you to love every piece from Grace & Cary. If something is not right, you can return it.
30-day returns
You can return your order within 30 days from the day you receive it. To be eligible for a return:
- The item must be unworn, unwashed and in its original condition, with tags attached.
- The item must be returned in its original packaging.
- Proof of purchase (your order number) is required.
How to return an item
- Email support@graceandcary.com with your order number and the reason for your return.
- We will reply with the return address and instructions. Please do not send items back without contacting us first, and only to the address we provide.
- Ship your return with a tracked service and send us the tracking number.
Return shipping costs
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or you received the wrong item. We do not charge any restocking fees.
Refunds
Once your return has arrived and been inspected, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank, it may take a few additional days for the refund to appear.
Damaged, defective or wrong items
If your item arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no extra cost to you.
Exchanges
If you need a different size or colour, return the original item as described above and place a new order.
Cancellations
Orders can be cancelled within 12 hours of purchase by emailing us. After that, your order is already being processed; you can then return it after delivery under this policy.
Questions
Contact us at support@graceandcary.com.